Terms of Service

These Terms of Service are an agreement between you (the "Customer") and SPACEMINE PVT LIMITED ("we", "us"), the operator of the Pyng platform at pynghq.com and app.pynghq.com. By creating an account, starting a trial, or using the service, you agree to these terms.

If you are agreeing on behalf of a brokerage or company, you confirm you have authority to bind it, and "Customer" means that entity.

The platform provides AI-assisted telephony, messaging, and customer-relationship features for real estate businesses: answering and placing calls with an AI voice agent, two-way SMS and email, contact and deal records, automations and sequences, public listing pages, and reporting.

We may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a billing period without notice.

The platform enforces consent, suppression and do-not-contact, calling windows, attempt caps, and AI disclosure on every outbound call and message. Those controls reduce risk; they do not transfer your legal obligations to us. You decide who to contact and what to say, and you remain responsible for that outreach.

The platform depends on telephony, messaging, email, AI model, hosting, authentication, and payment providers. Your use is also subject to those providers' acceptable-use rules where they apply to traffic you originate, and carrier behaviour — including message filtering and call labelling — is outside our control.

Where you connect an external system to the platform, your use of that system remains governed by your agreement with its provider.

You own the contact records, conversations, recordings, transcripts, listings, and other content in your account. You grant us the rights needed to host, process, transmit, and display that content in order to provide the service, including sending it to the service providers described in the Privacy Policy.

We handle personal information in your account as your processor, on your instructions. The Privacy Policy forms part of these terms.

You can export your data while the account is active. After termination we delete or de-identify it as described in the Privacy Policy, except for suppression and opt-out records and anything we must retain by law.

The platform, its software, and the Pyng name and marks are ours and remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service during the term, and nothing more.

Feedback you send us may be used to improve the service without obligation to you.

Each party will protect the other's non-public information disclosed in connection with the service, use it only for the purpose of the agreement, and not disclose it except to people who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or lawfully received from a third party, or where disclosure is legally required.

We provide the service with reasonable skill and care, but the service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that AI-generated content will always be accurate, that a call or message will be delivered, or that a carrier will not filter or label your traffic.

AI output is not legal, financial, or professional advice, and it does not replace review by a licensed professional. Compliance controls are tools that support your obligations; they are not a guarantee of legal compliance.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.

Our total aggregate liability arising out of or related to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

You will defend and indemnify us against third-party claims, penalties, and losses arising from your outreach, your content, your failure to obtain or honour consent, your breach of applicable telemarketing, anti-spam, recording, or privacy law, or your breach of these terms. We will notify you promptly of any such claim and let you control the defence of it, provided any settlement releases us fully.

These terms run while your account exists. Either party may terminate for convenience at the end of a billing period, or immediately for material breach that is not cured within 15 days of notice.

We may suspend or limit an account without prior notice where necessary to protect the platform, comply with law or a provider requirement, or stop outreach that appears to be unlawful or non-consented. We will tell you why and, where possible, what is needed to restore it.

We may update these terms. The date at the top shows the current version. For material changes we will give account owners notice by email or in the platform before they take effect; continuing to use the service after that constitutes acceptance.

These terms, together with the Privacy Policy, are the entire agreement about the service and supersede prior discussions. If a provision is unenforceable, the rest stands. Neither party may assign the agreement without the other's consent, except to a successor of its business. Notices to us go to gowtham@pynghq.com.

These terms are governed by the laws of India, and the courts of India have jurisdiction, unless a separate signed agreement with you states otherwise. Nothing here removes a consumer or statutory right you have under the mandatory law of your own jurisdiction.

SPACEMINE PVT LIMITED — operator of Pyng (pynghq.com). Email gowtham@pynghq.com. Phone +91 96005 27574.