Messaging policy

Pyng is a platform operated by SPACEMINE PVT LIMITED that real estate brokerages and agents use to call, text, and email their own leads and clients. Our customers decide who they contact and what they say. This policy sets the rules they must follow, and describes the controls the platform enforces on them.

If you received a call or message you did not want, section 3 tells you how to stop it immediately and section 8 tells you how to reach a human here.

Contacts reach the platform because they have an existing or prospective relationship with the brokerage contacting them — not because a list was bought.

The consent recorded for a contact is checked on the outbound path itself, immediately before a call is placed or a message is sent, and separately per channel. A contact who consented to email has not thereby consented to calls.

Consent is not a tenant setting. It is asserted in the platform core, server-side, on every outbound action, and there is no configuration, plan, or support request that turns the check off.

Imported lists cannot be converted into AI cold-calling campaigns. A contact without a lawful basis for the channel is skipped, and the skip is recorded on the contact.

Recipients can stop messages at any time. All of the following are processed automatically, with no human step that can be missed:

Traffic from this platform is conversational and transaction-related: replies to an inquiry, appointment confirmations and reminders, follow-up about a property the recipient asked about, and updates on an active transaction. Frequency follows the conversation rather than a broadcast schedule.

Messages identify the sending brokerage. Message and data rates may apply from the recipient's carrier. Per-contact attempt caps limit how often anyone can be called or messaged over a period, and they apply across campaigns rather than per campaign.

Outbound calling and texting is also restricted to permitted local hours for the contact's location, plus the operating hours the brokerage sets. Work queued outside that window waits for the window.

Calls may be placed or answered by an AI voice assistant on the brokerage's behalf. If a caller asks whether they are speaking with a person, the assistant states plainly that it is an AI assistant and offers to connect them to someone. It does not claim a human identity.

Calls may be recorded and transcribed so the brokerage can review its own conversations, with notice handled on the call.

Accounts may not use Pyng for any of the following. We suspend accounts that do, without waiting for a carrier to force the issue.

We investigate reports about traffic from our platform. Depending on what we find, we suppress the number, require the account to correct its practice, restrict its outbound capability, or terminate it. Where a carrier or messaging provider requires action, we act on it.

Compliance controls reduce risk; they do not transfer legal responsibility. The account sending the outreach remains responsible for it, as set out in the Terms of Service.

Reply STOP to any message to be removed immediately. To report traffic, request that a number be suppressed across the platform, or ask a compliance question, contact SPACEMINE PVT LIMITED at gowtham@pynghq.com or +91 96005 27574 (Monday–Saturday, 9:00–19:00 IST). We answer in writing.